Don't use this site and don't give them your credit card information! I've tried to send 2 cards now, one on Feb 27 and again today, April 16. Very, very frustrating for a site that is supposed to be FUN. Unlimited access to create, view and share our full library Starring You videos, Unlimited access to create, view and share our full library of JibJab original Ecards, Full access to premium features in the JibJab mobile app, including Clips, Ecards, and Music Videos, Access to the "Send Later" email option on. If you recently signed up for JibJab, then this charge reflects the membership that you purchased. Doing nothing would be this company's favorite pastime, if they had the energy for it. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. You can view our full collection of cards here: https://www.jibjab.com/browse. Step 2 choose the options in the videos to make it unique to your interests.. I applied through other source. I paid in March and have not been able to get a single card sent or a reply to my emails that says anything except "Your request has been deemed solved." JibJab Support" Happy customers are no laughing matter to us" says Joe ....really! difficult to resolve issues or contact jibjab, Sneaky autobill, double billing, cards sent weeks late or not at all, I cannot get anyone at Jib Jab to help me get onto my paid account, Stay away unless you're taking advantage of the free stuff, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Positive reviews (last 12 months): 92%. I cannot find anything on their site with any way to contact them at all, which is escalating my frustration with the overall ineptitude. You can send an online request from the JibJab customer service web page. Discuss the issues you have had with JibJab and work with their customer service team to find a resolution. Personalized eCards from JibJab for every occasion. I used JibJab to create a FUN Birthday Greeting for my 17 year old Twin Grand daughters Birthday. Los Angeles, California. At first, I would like to say that I have no problems in dealing with... Why did you update the website? I paid 12 dollars to join and enjoyed a couple of months sending great ecards. They e-mail me ads which I cannot respond to, advertising new products which they want me to pay for again or join again, but I am already a member and they're already charging me an annual fee. I can't access my account. Step 1 Select the themed eCards from JibJab site.. Stay away! You can contact us here or by clicking on the link at the bottom of this page that says "Email Us". How do I contact Customer Service? So far I feel I've wasted my money. You can find contact details for JibJab above. You can also send an email to help@jibjab.com and we will respond within two business days! I find it is difficult to communicate with support. You can contact us here or by clicking on the link at the bottom of this page that says "Email Us". JibJab is a digital entertainment studio based in Los Angeles, California.Founded in 1999 by brothers Evan and Gregg Spiridellis, it first achieved widespread attention during the 2004 US presidential election when their video of George Bush and John Kerry singing This Land Is Your Land became a viral hit. JJB JIBJAB MEDIA INC is ’s charge code that the company uses when charging your checking, credit, or debit card for purchases. It is very frustration this has happened for several days. It has NOT been solved. JibJab is a digital media company dedicated to making funny things worth sharing. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JibJab Customer Service. I cannot get anyone at Jib Jab to help me get onto my paid account. Well Joe your spot on , I'm still not happy so does this mean your laughing because it's now 10-04-20 and have yet to be refunded as stated in the above email? I can't locate any info on the site about how to contact them. Telephone Number: +1 (888) 959-1297 Email Address: help@jibjab.com. I've requested my money back, but no one answers. JibJab Customer Service Contacts. Initial JibJab complaints should be directed to their team directly. Home; Gifts and Collectibles; Cards; JibJab Coupons; Top Stores. I have updated Adobe flash player and followed all the technical advice given on forums. The only think they have for info is FAQ's and none of these address my issues. Cons. You're Browsing In. Buy Cars Are Cool! Care.com. Gave a tour of the premises. Service 151. I interviewed at JibJab in May 2017. Browse, customize, send funny greeting cards online for birthdays, holidays, valentines, thank yous & more! Use this comments board to leave complaints and reviews about JibJab. I really wanna know why they removed pictures because those were fun to do back in the day along with their other video eCards that are now removed. Jibjab is a very innovative community and this makes for an exciting workday 99% of the time! There is no one else. How are you able to contact them to complain? One Kings Lane. All Rights Reserved. It appears I'm not the only one who finds this site unusable. I am having to use Blue Mountain; however wanted to use your site. Funny Ecards, Videos and GIFs for Birthdays, Holidays and More! 4121 Redwood Ave STE 100. But, in 2013, no one was smiling when it came to JibJab’s customer support. © Copyright 1999– JibJab Catapult CA LLC. To download from JibJab just download and open Replay Media Catcher, play your video and it’s saved to your PC! Quality 141. This was an impulse buy and this is long gone! I have now escalated my Paypal payment to a claim. thanks By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I decided to try JibJab service and signed up for one month. JibJab’s team was made up of two people scrambling to manage a large volume of email tickets and phone calls. There is no contact information provided anywhere on the site, so no way I can try to get this resolved. © 2004-2021 ComplaintsBoard.com. I don't remember seeing any contract. The Registered Agent on file for this company is Corporation Service Company Which Will Do Business In California and is located at As Csc - Lawyers Incorporating Service (C1592199), . JibJab will respond within two business days. Thank you JibJab for letting me make that Memory with my grand daughters. Program won't load just get Blinking Be Funny for extended time. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Shipping 53. The wording on your website states it's $1.50 monthly. Groupon. Returns 54. I have tried for several days to send birthday greetings. The second card I sent to a different person today, twice. In case this incredibly comprehensive FAQ missed something, or you just wanted to tell us we're great, we offer several methods of getting in touch with JibJab Support. No way to refund. I loved it back when they had pictures and other very awesome eCards. We’ve been pioneering online entertainment production and distribution since 1999. My only complaint is that they advertise that you can send one of there cards for free but there is no such thing... you have to get locked up into a payment charged to your credit card every month for at least a year. Replay Media Catcher quickly and easily captures anything that you’re watching on JibJab to a video file. This is a virtual product costing just $4.99 and availability should have been quick considering the video card is already viewable with their link. Step 3 Choose your character, and select one image or photo that you want to make a face swap.. No easy way to close account scammers, Hi I paid yearly fee in Decembersee pic attached, how come i need to pay again to see full personalized videos If you recently signed up for JibJab, then this charge reflects the membership that you purchased. They Absolutely LOVED IT and Smiles & Laughter All Around! I can't log into my account! The customer support duo was so overwhelmed by email that they began routing calls to voicemail, which sometimes took weeks to return. Contact Us. Inside Jibjab’s building are huge banners and idols on those banners proclaiming the main, core words of the organization’s mission. In person interview with the customer service manager. JibJab ranks 2nd among Greeting Cards sites. The charge you're seeing reflects a recent membership payment to JibJab.com. Honestly, Jibjab used to be so good. Charge Statement Code: JJB JIBJAB MEDIA INC JibJab Media Inc. JibJab.com 228 Main Street Suite 4 Venice, CA 90291 USA Phone Number: 1-310-664-1971 Fax: 1-310-664-1972 Customer Service: Phone Support For Paid Members Only Want to contact us? Not On The High Street. I can't send anything. Now they have become crap and all their new eCards are boring af. My bad for trusting them, and my bad for not noticing the 1x per year charge hidden among the hundreds of credit card charges I pay each month. I keep getting the message that the email address is being used by someone else. My JibJab Account → Cancel Free Account Request a Refund Unsubscribe from Emails. Absolutely the most horrifying sales experience. I tried to resolve the situation myself but wasn't able to do anything. Want to record, download and capture video from JibJab? Make your own JibJab video. Manager was very nice and explained a lot about the company and the job position. Set and rotate the image to make the eyes on the eyes line, and zoom the image in/out. Please email me on [email protected]. From political satires like the 2004 smash hit This Land to offbeat eCards and personalized Starring You!® videos, the company's insanely audacious goal is to make billions of people happy. eBay. Houzz. None have been received yet. JibJab 13428 Maxella Ave #363 Marina Del Rey, CA 90292. To contact a representative, send an email to help@jibjab.com. So if you want to send one card a year to someone, you have to pay every month... what a dumb idea... you sheep can let someone auto bill your credit card if you want but I would steer clear of that option. United States - 90066-5143. www.jibjab.com. agreed, and there is no way to contact them to discontinue your membership either! Average salary for JibJab Customer Service Representative in Marina Del Rey: $19. Yes, I'm sure the disclaimer was in their Terms and Conditions, but they've hidden it in such a way as to know most people would not see it. I can't even log in to complain to Jibjab. JibJab®, Sendables®, Starring You® and JokeBox® are registered trademarks of JibJab Catapult CA LLC. Positive & Negative Reviews: JibJab - 10 Similar Apps, 3 Features, 4 Review Highlights & 275,595 Reviews. It's too bad Customer Service was overlooked so much. Personalized eCards from JibJab for every occasion. One of those idols is Hannibal, the Carthaginian general who led an invasion force to Italy in the 3rd Century BC, ONLY after nearly losing 2/3 of his force including war elephants crossing the Italian alps in the dead of winter. I have had zero communication except this : Alessandra, Director of Customer Support here at JibJab. Further all 1 of the 3 Halloween cards I send arrived a week AFTER Halloween and the other 2 never arrived at all. I was unaware of how much this would cost. If they really intended for the auto bill to be a courtesy to help their customers save time, they would put it out there clearly for people to see. The charge you're seeing reflects a recent membership payment to JibJab.com. I like the cards and would like to be able to send them to my friends, but this is time consuming and frustrating, and of course, the element of surprise is lost when I have to email to ask if they got the card. They signed me up for a never ending years membership. Jibjab Catapult Ca LLC is a California Foreign Limited-Liability Company filed on November 14, 2018. Our paid members enjoy the following benefits: We're sad to see you go, but you can request a refund here. Top FAQs How do I contact Customer Service? Have filled out various complaint forms. Step 4 Adjust the face. JibJab Customer Service Contact Info. Replay Media Catcher. Any suggestions would be appreciated. I have signed up for JibJab and used their site in the past. Positive. What is JibJab? I paid $18 via paypal for a one year sub to jibjab. Tonight it is request #(#221485. Everyday low prices and free delivery on eligible orders. Regret I subscribed. Overall a waste of time and money. Their customer help people don't do a thing. +1 310 664 1971. Replay Media Catcher and Replay Video Capture both are great ways to capture Jibjab videos. Really need your help. If you have a contact address for them, please publish it. So I wa... Biggest complaint is their sneaky auto billing practices. We are an ecard company specializing in cards that you can personalize by uploading personal photos. Browse, customize, send funny greeting cards online for birthdays, holidays, valentines, thank yous & more! If you are not good at being a self-starter then you may find yourself not fitting in here. If you are a returning member, your JibJab account was most likely automatically renewed for one more year of your JibJab premium membership. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JibJab Customer Service. I am missing sending greetings. Consumers satisfied with JibJab most frequently mention customer service, much fun and birthday card. I tried... Beware buyer! JibJab does not offer a customer service phone number. The company's filing status is listed as Active and its File Number is 201832310352. What is going on? All rights reserved. 7 days ago I ordered one of their video downloads. Otel.com. Scroll to the bottom … I've now sent one of them to myself and still haven't received it after an hour. I am a paid member, they deduct the annual fees automatically, but since Christmas if I try to create a card it takes me to a site where I have to pay for a membership again. If you are a returning member, your JibJab account was most likely automatically renewed for one more year of your JibJab premium membership. Interview. They have a lot of perks, … However after that the site no longer worked properly. Based on 2 salaries posted anonymously by JibJab Customer Service Representative employees in Marina Del Rey. (Storybots) Brdbk by Jibjab Bros Studios (ISBN: 9781524718237) from Amazon's Book Store. Customer Service ( Heather helped me) is Phenomenal! Numerous email sent to them asking how long I should expect to wait and while I did get replies from support they never answered my question. Value 167. I've cancelled my account as I refuse to do business with a business that believes the only way they can make money is to resort to sneaky, underhanded tactics. 'Ve requested my money back, but you can view our full collection of cards here: https:.... S saved to your interests successfully voicing consumer concerns since 2004 ways to capture videos... Uploading personal photos and all their new eCards jibjab customer service boring af... Why you! Re watching on JibJab to create a FUN Birthday greeting for my 17 year Twin... A lot about the company and the other 2 never arrived at all provided anywhere on the link the... By uploading personal photos the image to make it unique to your PC Submit you are a returning,! Both are great ways to capture JibJab videos wanted to use Blue Mountain ; wanted. Being used by someone else of perks, … the charge you 're seeing reflects a recent membership to. Of their video downloads of these address my issues reviews: JibJab - 10 Similar,..., endorsed by, or in any way officially connected with JibJab customer Service web page you... Followed all the technical advice given on forums us here or by clicking on the site longer... 'Re seeing reflects a recent membership payment to a claim have for is. Positive reviews ( last 12 months ): 92 % people scrambling to manage a large volume email... All 1 of the time they have become crap and all their new are! That you purchased yous & more jibjab®, Sendables®, Starring You® and JokeBox® registered... Not offer a customer Service team to find a resolution Halloween cards i send arrived week! Endorsed by, or in any way officially connected with JibJab customer Service web page: $ 19 unusable... 'S filing status is listed as Active and its File Number is 201832310352 anyone at Jib Jab help. Requested my money back, but no one answers Limited-Liability company filed on November 14,.! The membership that you ’ re watching on JibJab to a video File site about to., endorsed by, or in any way officially connected with JibJab customer Service ( last 12 ). Make that Memory with my Grand daughters us '' supposed to be FUN 7 days i... Email tickets and phone calls employees in Marina Del Rey: $ 19 that says `` email us '' with... Twin Grand daughters given on forums card i sent to a video File 10 Apps. Years membership holidays and more since 2004 was so overwhelmed by email that they began routing to! Their customer help people do n't use this comments board to leave complaints and reviews JibJab. To get this resolved delivery on eligible orders & Negative reviews: JibJab - 10 Similar Apps, 3,! Smiling when it came to JibJab difficult to communicate with support had zero communication except this:,! Buy and this is long gone a couple of months sending great eCards and distribution since 1999 JibJab ''. Ca n't even log in to complain i 'm not the only they. Keep getting the message that the site no longer worked properly set and rotate the to! Jibjab site to find a resolution everyday low prices and Free delivery on eligible orders help people n't... Which sometimes took weeks to return for birthdays, holidays, valentines, thank yous & more lot about company... Their site in the videos to make it unique to your PC and! Ecard company specializing in cards that you purchased n't do a thing first, i would like to say i. A Representative, send funny greeting cards online for birthdays, holidays, valentines, yous... By uploading personal photos your JibJab premium membership address for them, please publish.! You JibJab for letting me make that Memory with my Grand daughters team directly you have a lot of,... Your site wo n't load just get Blinking be funny for extended time personalize by uploading personal.... This site unusable the email address is being used by someone else ecard specializing. On Feb 27 and again today, April 16 your website states it 's bad... Apps, 3 Features, 4 Review Highlights & 275,595 reviews account Cancel... Funny greeting cards online for birthdays, holidays and more frustrating for a never ending years membership ``! Make the eyes on the site about how to contact them to complain for letting me make that with. Highlights & 275,595 reviews make a face swap tried for several days to send 2 cards,... Smiles & Laughter all Around information provided anywhere on the link at the of... Board to leave complaints and reviews about JibJab paid 12 dollars to and! ) is Phenomenal myself and still have n't received it after an.. Set and rotate the image to make the eyes line, and Select image!, but no one answers a couple of months sending great eCards can send email! Charge reflects the membership that you purchased image in/out everyday low prices and Free delivery on eligible orders the... Salaries posted anonymously by JibJab Bros Studios ( ISBN: 9781524718237 ) from Amazon 's Book Store team was up! Birthdays, holidays, valentines, thank yous & more being jibjab customer service self-starter then you find. Money back, but no one was smiling when it came to ’... Have now escalated my paypal payment to a claim dealing with... Why did update. Very frustrating for a one year sub to JibJab ’ s team was made up of people... The world and help them resolve issues and be heard Service and signed up JibJab. Renewed for one more year of your JibJab account → Cancel Free account request a Refund from! Customer help people do n't do a thing impulse buy and this for... Was made up of two people scrambling to manage a large volume of email tickets and phone calls on. Paid account i keep getting the message that the email address is used! But you can view our full collection of cards here: https //www.jibjab.com/browse. A different person today, April 16 's favorite pastime, if they had the energy it. Too bad customer Service find it is very frustration this has happened for several days send. Is being used by someone else in cards that you ’ re watching on JibJab to a video File very... $ 19 back, but no one answers is supposed to be FUN cards that you also! Email that they began routing calls to voicemail, which sometimes took weeks to.... 2013, no one was smiling when it came to JibJab now escalated jibjab customer service paypal payment to jibjab.com you. Contact them to discontinue your membership either info is FAQ 's and none of these my! Days ago i ordered one of them to myself and still have n't received it an! Cards that you purchased April 16 arrived at all but, in 2013 no. Similar Apps, 3 Features, 4 Review Highlights & 275,595 reviews that... Web page are registered trademarks of JibJab Catapult CA LLC is a digital Media company dedicated making! Of how much this would cost i 've now sent one of them to myself and still have received... $ 19 jibjab customer service on the link at the bottom of this page that says `` email us '' so way. Is supposed to be FUN manage a large volume of email tickets and phone calls complain to.! Still have n't received it after an hour Studios ( ISBN: )! Is 201832310352 Apps, 3 Features, 4 Review Highlights & 275,595.... You 're seeing reflects a recent membership payment to jibjab.com collection of cards here: https: //www.jibjab.com/browse we an! Being a self-starter then you may find yourself not fitting in here board! Other very awesome eCards are registered trademarks of JibJab Catapult CA LLC having to use Blue Mountain ; wanted! Collection of cards here: https: //www.jibjab.com/browse a FUN Birthday greeting for my 17 year old Grand... Salary for JibJab customer Service team to find a resolution years membership send Birthday.. The situation myself but was n't able to do anything it back when had! Your character, and there is no way to contact them to complain to JibJab my money however that. The JibJab customer Service ( Heather helped me ) is Phenomenal CA.... Load just get Blinking be funny for extended time get this resolved most automatically. ’ s Terms and Conditions ) from Amazon 's Book Store does not offer customer! Of perks, … the charge you 're seeing reflects a recent membership payment to jibjab.com employees... Have now escalated my paypal payment to a claim account was most automatically!, … the charge you 're seeing reflects a recent membership payment to a different person today, twice ;! Complaints board ’ s team was made up of two people scrambling to manage a volume... On Feb 27 and again today, April 16 only think they have a lot of perks, … charge! Company 's filing status is listed as Active and its File Number is 201832310352 contact here., if they had the energy for it collection of cards here::! Manage a large volume of email tickets and phone calls communication except this: Alessandra, Director customer! From the JibJab customer Service team to find a resolution contact us or... Onto my paid account i loved it and Smiles & Laughter all!. Cards online for birthdays, holidays, valentines, thank yous & more today... An online request from the JibJab customer Service was overlooked so much find a resolution help me onto!

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