The Alexa help isn’t very helpful. The Ring app is having trouble pinpointing your exact address at time you're entering it. ... She kept showing a red ring. Take a look at the help section in your Alexa app” ... I’m having the same problem with my dots. Often times it'll say "I'm sorry, ... What the Echo's light ring means . Once I got the orange ring I was able to use the app on my phone to add a new network and password. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. A solid blue ring with a cyan light pointing in your direction means that Alexa is processing your query. I know that can be frustrating. Then, reconnect and relaunch. Solved: Alexa says “I am having trouble connecting to the internet. ... I’m sorry to hear you're having trouble with your echo. ... Alexa keeps saying “sorry, i'm Having trouble understanding you right now. Then you can open the Alexa app on your phone and start the setup process over again. I was able to fully setup my invoke after resetting it, and it fixed nothing. Press it again to enable your microphone. If you didn't make a request, Alexa … What it means: Solid red light shows when the microphone on/off button is pressed. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. That means the device microphone is disconnected and Alexa is not listening. I keep having to unplug the Command Bar from the wall to get the built in Echo Dot to reboot as so often when I say "Alexa" to give a command, the light ring turns solid red and Alexa says "I'm sorry, I'm having trouble understanding right now. Red. I don't have second step auth and mine is having issues. Thanks. Please try later”. If this doesn’t work, do a hard reset of both your Dot and the device. I find Alexa's skill upselling extremely annoying. It's important to have your accurate address entered for professional monitoring. The light ring glimmers briefly when Alexa has heard and is processing your request. Get Tech Support 1-833-202-2695. Red Ring appears and then she says I'm having trouble understanding you right now, try later. When the light ring turns orange, your device will enter the setup mode. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Is there some secret trick for disabling upselling? However, I was only to set it up using my Lumia 950, my desktop (1903), both laptops (one 1903 other 1909), my iPhone 11, … Despite having disabled nudges and voice purchasing, and having enabled brief mode, it seems that upselling is an unadvertised feature that cannot be disabled. EDIT: increased specificity. 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